TESDA reviews training for non-voice BPO services

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By Alexander Villafania

TAGUIG CITY, METRO MANILA – Amid growing concerns on a US proposal that discourages outsourcing abroad, the Technical Education and Skills Development Authority (TESDA) said that it will review existing training regulations to ensure a steady supply of workers for the outsourcing sector.

The agency’s training regulations are up to par with the requirements of BPO firms, especially those that are providing non-voice-related services, said TESDA director general Joel Villanueva.

The proposed US measure to do in-sourcing over outsourcing does threaten the BPO industry in the Philippines but having a pool of skilled workers would entice BPO operators to stay here, the official said.

The agency will also review BPO training programs for non-voice services such as software development, animation, video game development, and health information management.

TESDA, through the intervention of President Benigno Aquino III, secured a P500-million stimulus budget to train BPO workers. At least 65,000 people will benefit from the program.

Villanueva said that reviewing and enhancing their curriculum would ensure that Filipino workers remain competitive even if the US mandates insourcing.

The Business Process Association of the Philippines (BPAP) is working with TESDA to develop the training modules for non-voice sectors. In its IT-BPO Roadmap 2016, BPAP said that the BPO industry will grow to $25 billion and generate 1.3 million jobs by 2016.

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