Outsourcing firm wants to hire more Filipino nurses, accountants

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By Alexander Villafania

PASAY CITY, METRO MANILA – Knowledge process outsourcing (KPO) firm Exl Service Holdings, Inc. is aiming to hire more nurses and accounting graduates for its healthcare and financial outsourcing services.

A total of 1,000 positions are being opened as it expands its operations in the country.

The company recently opened it second facility at the SM Mall of Asia in Pasay City. The new facility would generate at least 1,000 high-level jobs, which will add to the existing 1,500 professionals in the first facility, also located in Pasay City.

The company spent approximately $5 million for the establishment of the second facility.

Exl, which trades in the US Nasdaq, provides niche market outsource services for industries in finance, legal support, transaction processing, decision analytics, among others.

Rohit Kapoor, president and CEO of Exl, said the company is focusing heavily on expanding its high-level services other than its traditional voice services.

Kapoor said the Philippines has a good pool of nursing and accounting graduates who could be part of their high-level services. Most of their clientele is in the US though they also have clients in Europe.

He also noted on the potential opportunities of the Philippines in the KPO services is huge especially with demand continuing to rise. For instance, the insurance industry in the US is already $12 billion and is growing at around five to six percent yearly.

The healthcare industry, meanwhile, is worth around the same but is growing at a faster pace. Legal service in the US is worth about $2 billion to $3 billion a year.

Only five to 10 percent of this work is outsourced and it could reach to around 25 to 30 percent. The demand for outsourced work in these fields is tremendous so we’ll utilize talents here to accommodate those needs,” Kapoor said.

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