BPO group names new chief executive



By Anna Valmero

QUEZON CITY, METRO MANILA— Long-time industry dxecutive Benedict Hernandez is the new president and chief executive of the industry umbrella organization Business Processing Association of the Philippines (B/PAP).

Hernandez has been part of the local outsourcing industry for over ten years, wherein he helped establish, manage and grow leading companies in the sector.

He previously served as customer care manager of Smart Communications, vice president for customer care of Nextel Communications, and vice president of Philippine Operations of eTelecare.

He is currently the BPO service delivery operations lead of Accenture and the president of the Contact Center Association of the Philippines (CCAP). He will continue to hold these positions after assuming office at BPAP.

He is also a 2006 Ten Outstanding Young Men awardee and graduated from the University of the Philippines with a bachelor’s degree in Psychology with magna cum laude honors.

“We consider Benedict to be a tremendous asset to our industry and believe that as BPAP CEO, he will be well-placed to help drive the industry toward our targets for Road Map 2016 with our partner associations in animation, contact centers, game development, health care, IT, and our partners in the regions,” said Martin Crisostomo, BPAP external affairs director.

To achieve targets under the Road Map 2016, BPAP received a grant from the Department of Budget and Management to generate three million jobs for the outsourcing industry by 2016.

The BPAP Board of Trustees announced Hernandez would head the organization starting

(Photo courtesy of BPAP)

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