By Alexander Villafania
MAKATI CITY, METRO MAHILA – Fueled by continued growth in the past decade, the contact center industry in the Philippines is expected to achieve around $15 billion in revenues by 2016, according to an industry group.
The Contact Center Association of the Philippines (CCAP) predicts the industry to grow by at least 15 percent annually, or about $14.7 billion or nearly double to the $6.2 billion revenues posted in 2010.
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