Tags: Outsourcing
By Alexander Villafania
BAGUIO CITY, BENGUET – Baguio City has formally created the Information and Communications Technology (ICT) Council that would steer the city’s ICT direction, particularly in terms of it being a preferred location for business process outsourcing (BPOs).
Baguio City Mayor Mauricio Domogan signed Administrative Order No. 70 (series 2011) that creates the ICT Council. Domogan himself will chair the ICT Council along with the Philippine Long Distance Telephone Company (PLDT). The Department of Trade and Industry (DTI) and the Baguio City Planning Office would serve as Secretariat of the ICT Council.
The Baguio City ICT Council is also joined by members of the city’s academic institutions, existing BPO firms, telecommunications providers, and non-government institutions.
Specific members include Saint Louis University (SLU), University of Baguio(UB), University of the Cordilleras (UC),National Institute of Information and Technology ( NIIT), AMA Baguio, Data Center Computer Philippines.
BPO members are Aegis People Support, International Hotels Group (IHG), Sitel, Convergys. Telecommunications partners are Globe Telecoms,Smart Communications Inc., Sky Cable Baguio, Digitel, Bayantel, and Mountain View.
Other members are Benguet Electric Cooperative (BENECO), Baguio Water District (BWD), the National Grid Power Corporation (NGPC), the Philippine Chamber of Commerce-Baguio Chapter and Chamber of Real Estate Brokers Association (CREBA).
Baguio City’s rise to being an ICT business destination started after it was identified by then-Commission on Information and Communications Technology (CICT) as one of the “Next Wave Cities” for BPOs in 2010, ranking ninth.
In a statement, Domogan said that having an ICT Council would immediately address the concerns of the ICT sector and to improve services that would result in better opportunities for Baguio residents.
“The Regional Development Plan identified two Key Focus Areas (KFAs) which has a critical impact on ICT namely: Physical Integration and Knowledge and Agri-based industries. It is expected that the ICT component on these KFAs will influence the region’s goods and services to be more globally competitive.”
The administration of Baguio has also been upgrading some of its services using ICT. For instance, it is integrating Google Maps into the its location-based services. It is also using social networks and online forums to get comments from the public.
Related stories:
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Baguio-based visual artist Ben-hur Villanueva talks about the value of sharing art to Filipinos
Baguio restaurant serves unique strawberry ‘sinigang’
Cagayan De Oro ICT council bridges gap between BPO, academe
PH outsourcing summit to review industry growth, future trends
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